Discuss in detail the basic important tools of Communication MA RD Sem 2 continue
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2.Speaking Skills-
Before speaking it is necessary for the speaker to know what to say and how to say it. Both
the content and manner are important. A wrong word here and there and/or an unpleasant
tone could cause irreparable damage.
You should also know your audience – their level of knowledge, age-group, interest level,
goals, hierarchy etc. This will enable you to reach out to them irrespective of the fact
whether you are speaking to a single individual, a small group of people, or even a large
audience.
Another approach is to ask questions in order to be able to respond in an effective manner.
These could be posed in the following manner:
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Close-ended questions: They are designed to clarify and can be answered with a ‘Yes’ or ‘No’ response.
- “Did you complete the assignment?”
- “Do you require a little more time to do it?”
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Open-ended questions: They are designed to get more information, and cannot be answered with a simple ‘Yes’ or ‘No’.
- “How will you explain the law of Demand and Supply?”
- “How can we assure you of our commitment to the project?”
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One-point solution: This technique:
- Identifies an urgent concern;
- Focuses on one issue at a time;
- Forces a choice; and
- Leads to a specific solution:
“What is the one thing that will make you agree to this proposal?”
“What is the best strategy to increase sales?”
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‘Loaded question’: You must avoid asking a ‘loaded’ question – which means that the person asking the question ‘loads’ the expected answer into the question (or forces the other person to accept what they had no intention of doing).
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“When did you stop quarreling with your wife?”
(It assumes that you quarrel with your wife!)
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“Don’t you agree we should consult the General Manager before we decide on this matter?”
(Obviously the other person cannot disagree!)